Frequently Asked Questions & Support

Questions about the ChallengePortal

Which browsers does the ChallengePortal support?

How do I enter steps on the ChallengePortal?

Below the display of your total steps you will find 3 buttons:

  1. Entering your steps
    Enter the total steps for a day here if you don’t use the app. The steps for today and a maximum of 7 days before can be entered. If an entry already exists, you will receive a message.
  2. Your step log
    Here you can view all entries (steps, activities, app) and delete the entries from the last 7 days that you added via the ChallengePortal to reset them. Entries from the app cannot be deleted.
  3. Enter your activities
    Enter a day’s activities outside of the steps here. Activities for today and a maximum of 7 days before can be entered.

How do I enter activities on the ChallengePortal?

How is the distance calculated?

How is the amount of CO2 saved calculated?

How is activity energy calculated?

Questions about the SchritteApp

Where do I get the SchritteApp?

What can the SchritteApp do for you?

Does the SchritteApp cost me anything?

Which smartphones does the SchritteApp support?

How can I activate the SchritteApp?

At what point can I activate the SchritteApp?

Can I use the Steps app on multiple devices?

Can I change my smartphone during the challenge?

Can I also use another fitness app?

How many days can I transfer via SchritteApp?

The SchritteApp displays a token error

Definitions (Glossary)

Our Glossary

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